FIA Card Service Complaints and Reviews

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FIA Card Service
Main address: P.O. Box 15720 19850-5720 Wilmington DE
1.888.339.6262, ,
  • 200 complaints
  • $470K claimed losses
  • $2.4K average
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  • Oct 20
  • Credit Cards
  • Contract Breach
  • 19

They are affiliated I no this cause they did the same, they took my Line of Credit from Bank of America, and now I'm being sued for Breach of Contract, im confused I thought I was with the Bank, I too had not been told that they now had my account, between the lies, harassment and them calling my son at work reguarding my account, I'm appalled that they can do this, plus the lawyer whose suing me... Read more

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  • Oct 06
  • Credit Cards
  • Lawsuit
  • 11

Received call from Bank re settlement on a LINE of CREDIT, which the LawFirm, and Fia keep referring to as a CREDIT CARD, went to Arbitration per their request, the Mediator was the lawyer who suing me and had Partner as acting Lawyer, they had no evidence except 7 payed statements had asked where the other 17 were no response, course I never received any but did have original Contract which... Read more

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  • Oct 03
  • Credit Cards
  • Credit Settlement
  • 15

Being sued for credit Card 2 years later, it was a line of credit after having been offered a settlement by Bank of America, lied to check endorsed by FIA, not Bank. Law suing was mediator, when at arbitration, my lawyer had called during mediation was told to hang up and shut phone off, didn't have a chance also is this not a conflict of interest! No proof except 7 statements they had of... Read more

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  • Oct 02
  • Credit Cards
  • Broken Service
  • 5
  • 5
  • 105

The Shop Safe service is broken again. Clicking on "Shop Safe" generates a "system error" message. The Fia company has known about this bug for at least a week, and has not been able to get it fixed. To make matters worse, Fia recently removed the client version of Shop Safe, so customers have no choice but to use the broken Web version. This has caused tremendous problems for me, and... Read more

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  • Sep 11
  • Credit Cards
  • Shopsafe Card
  • 46

One of main reasons I use FIA is because of Shopsafe which I use regularly. For the past three weeks, I have been unable to access my existing Shopsafe cards and when I call FIA, I get a multitude of responses from "It's a known problem and we're working on it" to "it's fixed, try again in an hour" and finally, "we'll add your card to the list and it'll be fixed in November." Three weeks of... Read more

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  • Sep 09
  • Credit Cards
  • San Rafael, California
  • Closed Account
  • 25

I was a card member since 1996 and received notice from my credit monitoring reports that my card with FIA was closed. FIA card services never notified me that they were closing my account due to inactivity. Most card companies will warn you beforehand. I had the same issue with Chase and they sent me a letter beforehand that they would close my account due to inactivity and I called them and... Read more

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  • Sep 03
  • Credit Cards
  • Bedford, Indiana
  • Declined Card
  • 27

My Fidelity Amex must be the worst credit card ever!!! My card is being randomly rejected, leaving me stranded or unable to pay. Fidelity claims that there is "suspicious activity" on my account, but that seems ridiculous - I can't for the life of me see why any of my charges would be denied!!!!!! And when I try to call to get the "hold" lifted and discuss the predicament with a supervisor, I... Read more

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  • Aug 04
  • Credit Cards
  • Account Access
  • 38

I have been paying my balance due and then some each month since 2011. When I tried to enter my account for the month of July, I was instructed to agree on two new electronic terms, I refuse to agree on. I will pay my bill off by phone or mail and this will be the last you will hear from me. I do not trust my computer or the electronic system to agree to such terms. This gives you the upper... Read more

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  • May 21
  • Credit Cards
  • Fort Worth, Texas
  • Credit Card
  • 54

We have been a customer of FIA Credit Services since 1999. We have excellent credit with no delinquencies, all accounts paid as agreed, long term stable employment (30 years), etc. Our credit card is used when needed and had a credit line of approximately $23,000. There have been times that our balance has been close to our credit line and other times it has been a zero balance. We have had a... Read more

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  • Mar 16
  • Credit Cards
  • San Francisco, California
  • Credit Card
  • 77

I have been using their card for mote than 3 years without any problem. I always paid on time, only use it for merchandise purchases. Last week I got a letter from then and told me they closed y account without a reason. I tired to login to my account and found that the account was suspended and I cann't redeem the reward points (286,670). I called back and the customer representative told me he... Read more

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