Submit ›
  • Customers like
      No items
  • Customers don't like
    • Self auto payment unauthorized 2
    • Customer services 1
    • Poor customer service 1
Advanced
search
loading...
More Less

Rewards are good but the customer service is not Amex direct and most of the operators are clueless. Tried to access the cash advance option and spent 3 hours on the phone with no resolution. Very few banks will process the card and those that Amex said would do it could not get it to work. Their suggestion was to goto a casino as they process these advances .....wtf. None of their operators... Read more

Was this review helpful? 0 0

I applied for a Fidelity American Express card based on the offer of 2% cash back on all purchases. When I got the card the paperwork informed me that the card was issued by FIA Card Services under license by American Express. Therefore, none of the existing Amex protections apply. Nonetheless, I accepted the card. I've now tried to pay the balance due online via my Fidelity cash management... Read more

Was this review helpful? 0 0

Glad I am monitor my checking account often! One day I've noticed that FIA Card Services took almost $4,000 to "auto-pay" itself w/o my authorization. The "funny" thing was that my card balance was under $2k! When calling, they first denied it was initiated by them until I've proved with an email from their system that that the last I was online was a week prior. After 4hrs on the phone, they... Read more

Was this review helpful? 0 0

FIA card services supervisor/manager was suppose to get back with me. They NEVER DID. Called Fidelity with whom I got the Am. Express card from and spoke with the presidents office. They have called FIA for the past 3 days to have them respond back to me. FIA NEVER DID respond back. Even Fidelity can't get them to call me. Sorry Fidelity, I am currently searching elsewhere. When the host... Read more

Was this review helpful? 0 0

Several problems with this card. I have been trying to get my auto pay set up for 7 months. You have to mail in a paper form. They tell me it will go through in 2-3 months. Then it doesn't and I have to resubmit and wait 2-3 months. My other credit cards allow me to set up an auto pay for the full amount within minutes. Also, if you pay your amount off, but say for $2, they will still... Read more

Was this review helpful? 0 0

I'm writing while on hold with FIA card services for my AmEx 2% Fidelity card. It's currently 32 minutes and counting. The problems started when I tried to buy an airline ticket for about $300 from one European city to another. Seems like a low fraud sort of purchase since one must show id to board the plane, but apparently not to their anti-fraud computers. The charges were declined. I called... Read more

Was this review helpful? 2 1

Our card was getting declined with no reason. The FIA Card Services web site showed that my account was block because of questionable activity. So I tried to call them. And tried. And Tried. over the last three days, I've made six phone calls staying on hold without being able to talk to a human being for an average of 30 minutes per call. I don't think they actually have any people working... Read more

Was this review helpful? 1 0

Simply put I had two Fidelity Credit Cards, a Visa and AMEX serviced by FIA. For over 20 years I traveled using my regular AMEX Card ad my GM MasterCard. I switched to the Fidelity branded cards for the cash back feature ad boy was it a mistake. FIA essentially demands you phone them and tell them your travel itinerary and every city you will be in ad on what specific day. And heaven help you... Read more

Was this review helpful? 3 0

Stay away from them they are deivent and will lie to get what they want, as a layman you can't fight them they stick together and come up with ridiculous excuses or the proof they have isn't relevant to the situation they work for the Banks so you won't win whe the lawyer that is suing you can turn around and be the mediator who do you think will win, it isn't going to be you no matter what you... Read more

Was this review helpful? 1 0

I tried to get a shopsafe number 1st using windows 8.1, then went to a few other computers trying Firefox, Chrome & IE, but get the same error. Then I tried Linux with Firefox, and still get the same error. They say they know about the error, but do not say when they expect to fix it. This has been going on for a number of days now. I had hoped to get an idea of when or if they plan on... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about FIA Card Service.
Filing a new complaint about
×