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FIA Card Service

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173 complaints

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MBNA was acquired by Bank of America in 2006. At the time, the company was renamed to FIA Card Services. This merger has brought together the resources of two of the nation’s largest banks. MOST POPULAR FIA CARD SERVICES CREDIT CARDs are Fidelity Investments Rewards Visa Signature® Card with WorldPoints® and World Series of Poker® Visa® Card with WorldPoints® Rewards.

FIA Card Service financial products and services are endorsed by hundreds of financial institutions. The company provides all kinds of banking and financial services. In order to access the company’s web site, one’s browser must support 128-bit SSL encryption so that the highest encryption standards are maintained to protect customers’ online account information.
Please try to contact FIA Card Service Customer Service directly prior to posting any complaints on this site.

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FIA Card Service Complaints & Reviews

FIA Card Service Reviews

DestroyFIA
FIA Card Service - FIA CARDS GARNISHED bank account and wages w/o going to court
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I am wanting to put togheter a class action against FIA card services, Please contact me, my girlfrien...

#317985
May 12, 2012
50

Arioka
FIA Card Service s sucks!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have had FIA card services for years. I paid by check every month with no issue. I had good credit and was never late not even once with my bill. Well, I decided to be an eco-fri...

#305487
Mar 17, 2012
578

Anonymous
FIA Card Service - Frequent phone calls, leaving no message...please do not call
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have been receiving multiple phone calls from FIA, but there by receiving no messages on my answering machine, as to why I am being contacted. I called back at the number I have,...

#304183
Mar 12, 2012
394

Anonymous
FIA Card Service - FIA drafts my pmts, but also sends threats
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

After losing my job in 2010 and getting behind on my payments, my BofA account was turned over to FIA (also BofA). I'm back at work and have made payments according to the agr...

#303779
Mar 10, 2012
332

Anonymous
Barry called from FIA Card Service S...
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

THEY CALLED MY WIFE AND I FROM 877 733 5734 AND ASKED ALOT OF PRIVATE AND PERSONAL INFO. I TOLD HIM WE ARE ON THE NO CALL LIST AND THEY STATED BECAUSE WE HAD A RELATIONSHIP WITH T...

#301269
Feb 29, 2012
312

Phodges
FIA Card Service - Customer Service Representative
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I'm not pissed, just hurt. I tried to talk w/Paul from fia today to try to make arrangements for monthly pmts. My husband and I have been customers of fia for many yrs now and ...

#299535
Feb 23, 2012
362

Faithful
FIA Card Service - Continued debits from Merrill
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

My Mother passed 15 months ago, one of her investments was a Money Market Acct. with Bank of America. Later due to BOA acquisitions it became a Merrill Lynch Acct., There monthly ...

#298902
Feb 21, 2012
278

Anonymous
FIA Card Service - FIA believed Ashley Furniture's lies
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Contacted FIA to lodge a complaint against Ashley Furniture Company which they supposedly investigated. Because I signed a receipt of the furniture I have been told there is nothi...

#296649
Feb 13, 2012
310

Anonymous
I'm getting robocalls from "FIA Card Service s" and I've never had a card!!!!!!!!!!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Once, I stayed on the phone until a real, live representative came on, I informed them they had a wrong number. There was NO Susan Long at our address and I have never known a per...

#295497
Feb 08, 2012
381

Anonymous
FIA Card Service - Is this a legitimate company or fraud at work?
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Received a call early today which caller ID showed as FIA card services. After repeatedly saying, "hello" and getting no response, I hung up. Later today I received another...

#294935
Feb 06, 2012
497

Anonymous
FIA Card Service - Called my home 8:30 PM
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Tried to return call office closed. currently have identy theft in Ca. thought call important. called this am to find out what the call was about. never heard of FIA asked what...

#278468
Dec 01, 2011
574

Classified
FIA Card Service - Verbally LIED to by a FIA CARD REP!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Was informed that I would be able to improve my credit by doing an automatic payment for FOUR months. After one phone call stating that my four months was up, I was charge again in...

#278462
Dec 01, 2011
554

Anonymous
FIA Card Service
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have fia card over 20 years during this years my credit limit grown over 20 grand what pissed me off they know me more than any other credit card i had never been late never char...

#277030
Nov 24, 2011
760

Anonymous
FIA Card Service S
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

So I have been using FIA card services for a while now and just recently had online payment suspended. Everything else works fine but they wont let me PAY online. I called customer...

#274296
Nov 11, 2011
809

Carl5368
FIA Card Service s Abuse of Power
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have been having postal problems with mail being forwarded back and forth to Fl and then back to Pa. One piece of mail I had problems with was my FIA Credit Card. I received the...

#270371
Oct 25, 2011
537

On my own
FIA Card Service s did not stand by us in a merchant dispute.
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

FIA did not stand by us in a dispute with a merchant. We bought miles from an airline, but the airline did not allow us to use the miles for tickets we wanted to purchase. They c...

#269991
Oct 23, 2011
455

Anonymous
FIA Card Service - Not the best, but not the worst
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I became a FIA Card Customer quite by accident when they purchase my Charles Schawb Invest First Visa card. I’ve had a few instances where I had to contact customer service, and ...

#264199
Sep 26, 2011
643

AnnShreve
FIA Card Service - I Am In Shock!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I recevied a letter in the mail today, from FIA Card Services.I am in total shock, and very upset.It concerns my Dad's credit card. My dad passed away...

#264028
Sep 24, 2011
1581

Anonymous
FIA Card Service - Quit complaining.
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I think all of the complaints about FIA Card Services is absolutely ridiculous. A lot of the complaints can be explained by customer who did not read their terms and conditions or ...

#256955
Aug 22, 2011
676

Knighted
FIA Card Service - FIA credit service
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

These people call my place of work daily at least 10 times a day.No reason as to why they call. I do not owe any money to them., I have called back as I am getting in t...

#256235
Aug 18, 2011
724

Anonymous
FIA Card Service s
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Bill got misplaced. Payment not made on time. Card frozen without notice. They had my e-mail, I had account for several years with always on-time payment history, usually in ful...

#253677
Aug 05, 2011
4960

Iammagic
FIA Card Service - The Check Is in the Mail!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I mistakenly sent to much money via electronic transfer. I have requested that the money be returned. They told me that they sent me a check via the US Mail. Yup, the check...is...

#248714
Jul 13, 2011
852

NotBornY...
FIA Card Service s - Decided not to Honor Payment Agreement
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I got behind on my credit card because I was out of work for a while. FIA Card Services offered to set up an automatic payment plan for six months, after which my account would be...

#248146
Jul 11, 2011
867

Anon2011
FIA Card Service - FIA = Fraud In (your) Account
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

A few weeks ago, I began receiving calls from a toll-free number I did not recognize (866-367-8750). Each time I did not pick up, and each time no one left a message. The calls wer...

#245556
Jun 26, 2011
2098

Anonymous
FIA Card Service - Rewards are a joke and so is customer loyalty
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have been with Edwards Jones/MBNA for over 10 years. As a loyal, faithful paying frequent user of my card which has had several increases in the available credit. This year I w...

#242875
Jun 12, 2011
927

Angry7
FIA Card Service s Unethical Disgrace
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I trusted Regions Bank which was my first mistake. I received an offer that appeared to be from Regions Bank. It was not until I actually agreed to use the offer that I found out...

#241584
Jun 06, 2011
852

Pissedof...
FIA Card Service s wont let you dispute sales!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

RUN FROM FIA- I disputed a sale with one of the most unprofessional, inept, redneck businesses I have ever come across, J&M Aluminum in Pinellas Park, Florida, who did not & could ...

#235111
Apr 30, 2011
1039

Missd94523
FIA Card Service - FIA stuck me with the bill!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Long story short...I was in Paris trying to buy a pair of black shoes. The shop keeper sold me the wrong size (they didn't have my size). When I looked at the box and discovered w...

#232638
Apr 16, 2011
851

Not happ...
FIA Card Service s keep calling me about identity theft protection
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

Three months ago, I received a phone call that I was being enrolled in an identity theft credit protection from FIA card services. I havent used the card in three years but have be...

#227316
Mar 17, 2011
1215

Anonymous
FIA Card Service - Fix ShopSafe for Fidelity Account Holders!!!
5.0 P.O. Box 15720 WilmingtonDE 19850-5720 1.888.339.6262 https://www.ibsnetaccess.com/NASApp/NetAccess/ContactsDisplay?originalQueryString=

I have a Fidelity VISA card. One of my favorite services is the ShopSafe feature which allow one to create "virtual" credit care numbers. Using this feature aids in avoiding frau...

#225913
Mar 09, 2011
1739
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Related Information

Credit Cards
A credit card is a system of payment. It is named after the small plastic card. The card is issued to users of the system. The issuer lends money to the user to be paid later to the merchant. It is different from a charge card, since it does not require the balance to be paid off in full each month. It allows the consumer to 'revolve' his/her balance with the interest being charged. Almost all credit cards are issued by local banks or Credit Unions. They are of the same shape and size as indicated by the Standard. Credit cards are issued after an account has been approved by the credit provider. The validity of the card is verified using a credit card payment terminal or Point of Sale (POS) system. Sometimes poor security level of the credit cards and/or credit card systems can provide different possibilities for fraud. There's even such a thing as a black market for stolen credit card numbers, which are usually used quickly before the cards are reported stolen. So, be aware!

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