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  • Dec 11
  • Credit Cards
  • Credit Card Processor
  • 13
  • REVIEW RATING 3/5

Simply put I had two Fidelity Credit Cards, a Visa and AMEX serviced by FIA. For over 20 years I traveled using my regular AMEX Card ad my GM MasterCard. I switched to the Fidelity branded cards for the cash back feature ad boy was it a mistake. FIA essentially demands you phone them and tell them your travel itinerary and every city you will be in ad on what specific day. And heaven help you... Read more

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  • Nov 20
  • Credit Cards
  • Phoenix, Arizona
  • 9
  • REVIEW RATING 3/5

Stay away from them they are deivent and will lie to get what they want, as a layman you can't fight them they stick together and come up with ridiculous excuses or the proof they have isn't relevant to the situation they work for the Banks so you won't win whe the lawyer that is suing you can turn around and be the mediator who do you think will win, it isn't going to be you no matter what you... Read more

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  • Oct 31
  • Credit Cards
  • Hopewell Junction, New York
  • Credit Card Service
  • 36
  • REVIEW RATING 4/5

I tried to get a shopsafe number 1st using windows 8.1, then went to a few other computers trying Firefox, Chrome & IE, but get the same error. Then I tried Linux with Firefox, and still get the same error. They say they know about the error, but do not say when they expect to fix it. This has been going on for a number of days now. I had hoped to get an idea of when or if they plan on... Read more

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  • Oct 20
  • Credit Cards
  • Contract Breach
  • 36
  • REVIEW RATING 4/5

They are affiliated I no this cause they did the same, they took my Line of Credit from Bank of America, and now I'm being sued for Breach of Contract, im confused I thought I was with the Bank, I too had not been told that they now had my account, between the lies, harassment and them calling my son at work reguarding my account, I'm appalled that they can do this, plus the lawyer whose suing me... Read more

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  • Oct 06
  • Credit Cards
  • Lawsuit
  • 13
  • REVIEW RATING 4/5

Received call from Bank re settlement on a LINE of CREDIT, which the LawFirm, and Fia keep referring to as a CREDIT CARD, went to Arbitration per their request, the Mediator was the lawyer who suing me and had Partner as acting Lawyer, they had no evidence except 7 payed statements had asked where the other 17 were no response, course I never received any but did have original Contract which... Read more

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  • Oct 03
  • Credit Cards
  • Credit Settlement
  • 20
  • REVIEW RATING 4/5

Being sued for credit Card 2 years later, it was a line of credit after having been offered a settlement by Bank of America, lied to check endorsed by FIA, not Bank. Law suing was mediator, when at arbitration, my lawyer had called during mediation was told to hang up and shut phone off, didn't have a chance also is this not a conflict of interest! No proof except 7 statements they had of... Read more

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  • Oct 02
  • Credit Cards
  • Broken Service
  • 8
  • 8
  • 177
  • REVIEW RATING 5/5

The Shop Safe service is broken again. Clicking on "Shop Safe" generates a "system error" message. The Fia company has known about this bug for at least a week, and has not been able to get it fixed. To make matters worse, Fia recently removed the client version of Shop Safe, so customers have no choice but to use the broken Web version. This has caused tremendous problems for me, and... Read more

Was this review helpful? 7 0

  • Sep 11
  • Credit Cards
  • Shopsafe Card
  • 59
  • REVIEW RATING 4/5

One of main reasons I use FIA is because of Shopsafe which I use regularly. For the past three weeks, I have been unable to access my existing Shopsafe cards and when I call FIA, I get a multitude of responses from "It's a known problem and we're working on it" to "it's fixed, try again in an hour" and finally, "we'll add your card to the list and it'll be fixed in November." Three weeks of... Read more

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  • Sep 09
  • Credit Cards
  • San Rafael, California
  • Closed Account
  • 29
  • REVIEW RATING 4/5

I was a card member since 1996 and received notice from my credit monitoring reports that my card with FIA was closed. FIA card services never notified me that they were closing my account due to inactivity. Most card companies will warn you beforehand. I had the same issue with Chase and they sent me a letter beforehand that they would close my account due to inactivity and I called them and... Read more

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  • Sep 03
  • Credit Cards
  • Bedford, Indiana
  • Declined Card
  • 35
  • REVIEW RATING 3/5

My Fidelity Amex must be the worst credit card ever!!! My card is being randomly rejected, leaving me stranded or unable to pay. Fidelity claims that there is "suspicious activity" on my account, but that seems ridiculous - I can't for the life of me see why any of my charges would be denied!!!!!! And when I try to call to get the "hold" lifted and discuss the predicament with a supervisor, I... Read more

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