FIA Card Service Complaints and Reviews

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FIA Card Service
Main address: P.O. Box 15720 19850-5720 Wilmington DE
1.888.339.6262, ,
  • 196 complaints
  • $110K claimed losses
  • $548 average
  • Show More
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  • Sep 11
  • Credit Cards
  • Shopsafe Card
  • 4

One of main reasons I use FIA is because of Shopsafe which I use regularly. For the past three weeks, I have been unable to access my existing Shopsafe cards and when I call FIA, I get a multitude of responses from "It's a known problem and we're working on it" to "it's fixed, try again in an hour" and finally, "we'll add your card to the list and it'll be fixed in November." Three weeks of... Read more

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  • Sep 09
  • Credit Cards
  • San Rafael, California
  • Closed Account
  • 9

I was a card member since 1996 and received notice from my credit monitoring reports that my card with FIA was closed. FIA card services never notified me that they were closing my account due to inactivity. Most card companies will warn you beforehand. I had the same issue with Chase and they sent me a letter beforehand that they would close my account due to inactivity and I called them and... Read more

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  • Sep 03
  • Credit Cards
  • Bedford, Indiana
  • Declined Card
  • 16

My Fidelity Amex must be the worst credit card ever!!! My card is being randomly rejected, leaving me stranded or unable to pay. Fidelity claims that there is "suspicious activity" on my account, but that seems ridiculous - I can't for the life of me see why any of my charges would be denied!!!!!! And when I try to call to get the "hold" lifted and discuss the predicament with a supervisor, I... Read more

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  • Aug 04
  • Credit Cards
  • Account Access
  • 26

I have been paying my balance due and then some each month since 2011. When I tried to enter my account for the month of July, I was instructed to agree on two new electronic terms, I refuse to agree on. I will pay my bill off by phone or mail and this will be the last you will hear from me. I do not trust my computer or the electronic system to agree to such terms. This gives you the upper... Read more

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  • May 21
  • Credit Cards
  • Fort Worth, Texas
  • Credit Card
  • 43

We have been a customer of FIA Credit Services since 1999. We have excellent credit with no delinquencies, all accounts paid as agreed, long term stable employment (30 years), etc. Our credit card is used when needed and had a credit line of approximately $23,000. There have been times that our balance has been close to our credit line and other times it has been a zero balance. We have had a... Read more

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  • Mar 16
  • Credit Cards
  • San Francisco, California
  • Credit Card
  • 63

I have been using their card for mote than 3 years without any problem. I always paid on time, only use it for merchandise purchases. Last week I got a letter from then and told me they closed y account without a reason. I tired to login to my account and found that the account was suspended and I cann't redeem the reward points (286,670). I called back and the customer representative told me he... Read more

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  • Nov 22, 2013
  • Credit Cards
  • Jacksonville, Florida
  • Ruined Credit
  • 50

I was a loyal, long term, prompt paying FIA customer. I paid my entire account off in late 2012-thousands of dollars. Somehow, unbeknownst to me in December of 2012, someone used my card for 11.00. I never saw a bill until I got a delinquent one in May of 2013 and I immediately paid it. I have perfect credit other than this and they gave me a bad rating. They have all the power and won't... Read more

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  • Jul 26, 2013
  • Credit Cards
  • Cleveland, Ohio
  • Credit Cards
  • 96

They will auto debit your account even after you told them to stop. Even after you call them, they will not acknowledge that you asked them to stop. You can ask them to stop payment on the phone before your payment is due and they will not do it. They will transfer you to a different department and make sure you get dropped in the process. Call back and you cannot speak to the same rep. You... Read more

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  • Jul 22, 2013
  • Finances
  • Colorado Springs, Colorado
  • Unauthorized Charges
  • 2
  • 2
  • 127

I just noticed FIA Card service taking money from my bank account 07/15/13 FIA CARD SERVICE AUTO PAY $400.00 05/15/13 FIA CARD SERVICE AUTO PAY $400.00 11/15/12 FIA CARD SERVICE AUTO PAY $242.91 10/15/12 FIA CARD SERVICE AUTO PAY $400.00 Totals $1,442.91 What the *** is this??? I never authorized any auto payments EVER. How do I find out who this is & why they think they can just... Read more

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  • Jul 12, 2013
  • Finances
  • Electronic Payment
  • 1
  • 1
  • 63

How can i make an electronic payment when their system is inaccessible for two days and now i am overdue??? they charge an arm and a leg for fees and now i will have a late payment because i cannot make it online and to send snail mail won't work....Fia you are making millions off this bull! Get your site up 24 x 7 or extend for those of us who are paperless and want to make online payments a... Read more

Was this review helpful? 3 0
 
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