FIA Card ServiceComplaints and Reviews

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I have been unable to close my account with this company! There is no way on their website to pay your card in full. Only two options are (1) pay the minimum payment or (2) schedule a FIXED regular payment. WTF??? I pay my credit cards on time and in full, but this company has things rigged such that I have had to pay over $85 in late charges on a $25 balance! I had paid this card off and closed the account, only to find out by email MONTHS later there was still a balance! No emails whatsoever prior to that time from FIA! PLEASE, RUN AS FAST... Read more

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Have a Fidelity FIA card. Have had 3 instances in the last 5 months where they have put my card on hold as a fraud detection issue. Either because me or my wife are traveling and charging out of state. The hold is resolved easily over the phone answering their questions etc. BUT what has happened regularly is that subsequent transactions are NOT going through and are being declined. Some of these are automated transactions I have. I have had t call back 3 times to get these resolved and each time AMEX say the accont is not an hold and the... Read more

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Rewards are good but the customer service is not Amex direct and most of the operators are clueless. Tried to access the cash advance option and spent 3 hours on the phone with no resolution. Very few banks will process the card and those that Amex said would do it could not get it to work. Their suggestion was to goto a casino as they process these advances .....wtf. None of their operators could provide a list of banks in my town that would process this. They were searching on Google. You would think they would have that info internally. Read more

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I applied for a Fidelity American Express card based on the offer of 2% cash back on all purchases. When I got the card the paperwork informed me that the card was issued by FIA Card Services under license by American Express. Therefore, none of the existing Amex protections apply. Nonetheless, I accepted the card. I've now tried to pay the balance due online via my Fidelity cash management account and I'm told that the account cannot be verified so I have to call customer service. (I find it odd as well as extremely inconvenient that the card... Read more

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Glad I am monitor my checking account often! One day I've noticed that FIA Card Services took almost $4,000 to "auto-pay" itself w/o my authorization. The "funny" thing was that my card balance was under $2k! When calling, they first denied it was initiated by them until I've proved with an email from their system that that the last I was online was a week prior. After 4hrs on the phone, they agree "pending" investigation on whose fault was it to refund my money AFTER 3-4 BUSINESS DAYS!! Of course, I couldn't wait that long to have $4k put... Read more

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FIA card services supervisor/manager was suppose to get back with me. They NEVER DID. Called Fidelity with whom I got the Am. Express card from and spoke with the presidents office. They have called FIA for the past 3 days to have them respond back to me. FIA NEVER DID respond back. Even Fidelity can't get them to call me. Sorry Fidelity, I am currently searching elsewhere. When the host company can't get Bank of America (FIA) to respond to its customers it shows how bad BofA really is. Too bad Fidelity name is getting dragged into the... Read more

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Several problems with this card. I have been trying to get my auto pay set up for 7 months. You have to mail in a paper form. They tell me it will go through in 2-3 months. Then it doesn't and I have to resubmit and wait 2-3 months. My other credit cards allow me to set up an auto pay for the full amount within minutes. Also, if you pay your amount off, but say for $2, they will still charge you the full interest amount. Paying off your card online is not possible. You have to call or write a check to pay off your full statement... Read more

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I'm writing while on hold with FIA card services for my AmEx 2% Fidelity card. It's currently 32 minutes and counting. The problems started when I tried to buy an airline ticket for about $300 from one European city to another. Seems like a low fraud sort of purchase since one must show id to board the plane, but apparently not to their anti-fraud computers. The charges were declined. I called to fix the issue and...amazingly...talked to a human being. After asking a half dozen questions to verify my identity she said she'd transfer me to... Read more

Was this review helpful? 2 1

Our card was getting declined with no reason. The FIA Card Services web site showed that my account was block because of questionable activity. So I tried to call them. And tried. And Tried. over the last three days, I've made six phone calls staying on hold without being able to talk to a human being for an average of 30 minutes per call. I don't think they actually have any people working there. Fidelity always provides great customer services. But FIA card services provides really poor service. Part of the problem may be faulty fraud... Read more

Was this review helpful? 1 0

Simply put I had two Fidelity Credit Cards, a Visa and AMEX serviced by FIA. For over 20 years I traveled using my regular AMEX Card ad my GM MasterCard. I switched to the Fidelity branded cards for the cash back feature ad boy was it a mistake. FIA essentially demands you phone them and tell them your travel itinerary and every city you will be in ad on what specific day. And heaven help you if you travel like may people and hit more than one city a day. They lock your card ad you are declined everywhere. Imagine how it looks to a... Read more

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