FIA Card Service Complaints and Reviews

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    • Customer services1
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    • Self auto payment unauthorized1

  • Jul 22
  • Credit Cards
  • Phoenix, Arizona
  • Fia Card Services Automatic Payment Plan
  • 33
  • REVIEW RATING 4/5

Glad I am monitor my checking account often! One day I've noticed that FIA Card Services took almost $4,000 to "auto-pay" itself w/o my authorization. The "funny" thing was that my card balance was under $2k! When calling, they first denied it was initiated by them until I've proved with an email from their system that that the last I was online was a week prior. After 4hrs on the phone, they... Read more

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  • Jul 16
  • Banks
  • Los Angeles, California
  • Fia Card Service Staff
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

FIA card services supervisor/manager was suppose to get back with me. They NEVER DID. Called Fidelity with whom I got the Am. Express card from and spoke with the presidents office. They have called FIA for the past 3 days to have them respond back to me. FIA NEVER DID respond back. Even Fidelity can't get them to call me. Sorry Fidelity, I am currently searching elsewhere. When the host... Read more

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  • Jul 06
  • Credit Cards
  • Parker, Colorado
  • Fia Card Services Automatic Payment Plan
  • 7
  • REVIEW RATING 3/5

Several problems with this card. I have been trying to get my auto pay set up for 7 months. You have to mail in a paper form. They tell me it will go through in 2-3 months. Then it doesn't and I have to resubmit and wait 2-3 months. My other credit cards allow me to set up an auto pay for the full amount within minutes. Also, if you pay your amount off, but say for $2, they will still... Read more

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  • Mar 02
  • Credit Cards
  • Arlington, Virginia
  • Fidelity Amex Credit Card
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

I'm writing while on hold with FIA card services for my AmEx 2% Fidelity card. It's currently 32 minutes and counting. The problems started when I tried to buy an airline ticket for about $300 from one European city to another. Seems like a low fraud sort of purchase since one must show id to board the plane, but apparently not to their anti-fraud computers. The charges were declined. I called... Read more

Was this review helpful? 2 1

  • Feb 22
  • Credit Cards
  • Sausalito, California
  • Credit Card
  • 63
  • REVIEW RATING 3/5

Our card was getting declined with no reason. The FIA Card Services web site showed that my account was block because of questionable activity. So I tried to call them. And tried. And Tried. over the last three days, I've made six phone calls staying on hold without being able to talk to a human being for an average of 30 minutes per call. I don't think they actually have any people working... Read more

Was this review helpful? 1 0

  • Dec 11, 2014
  • Credit Cards
  • Credit Card Processor
  • 79
  • REVIEW RATING 4/5

Simply put I had two Fidelity Credit Cards, a Visa and AMEX serviced by FIA. For over 20 years I traveled using my regular AMEX Card ad my GM MasterCard. I switched to the Fidelity branded cards for the cash back feature ad boy was it a mistake. FIA essentially demands you phone them and tell them your travel itinerary and every city you will be in ad on what specific day. And heaven help you... Read more

Was this review helpful? 3 0

  • Nov 20, 2014
  • Credit Cards
  • Phoenix, Arizona
  • 58
  • REVIEW RATING 3/5

Stay away from them they are deivent and will lie to get what they want, as a layman you can't fight them they stick together and come up with ridiculous excuses or the proof they have isn't relevant to the situation they work for the Banks so you won't win whe the lawyer that is suing you can turn around and be the mediator who do you think will win, it isn't going to be you no matter what you... Read more

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  • Oct 31, 2014
  • Credit Cards
  • Hopewell Junction, New York
  • Credit Card Service
  • 63
  • REVIEW RATING 3/5

I tried to get a shopsafe number 1st using windows 8.1, then went to a few other computers trying Firefox, Chrome & IE, but get the same error. Then I tried Linux with Firefox, and still get the same error. They say they know about the error, but do not say when they expect to fix it. This has been going on for a number of days now. I had hoped to get an idea of when or if they plan on... Read more

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  • Oct 20, 2014
  • Credit Cards
  • Contract Breach
  • 88
  • REVIEW RATING 4/5

They are affiliated I no this cause they did the same, they took my Line of Credit from Bank of America, and now I'm being sued for Breach of Contract, im confused I thought I was with the Bank, I too had not been told that they now had my account, between the lies, harassment and them calling my son at work reguarding my account, I'm appalled that they can do this, plus the lawyer whose suing me... Read more

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  • Oct 06, 2014
  • Credit Cards
  • Lawsuit
  • 40
  • REVIEW RATING 3/5

Received call from Bank re settlement on a LINE of CREDIT, which the LawFirm, and Fia keep referring to as a CREDIT CARD, went to Arbitration per their request, the Mediator was the lawyer who suing me and had Partner as acting Lawyer, they had no evidence except 7 payed statements had asked where the other 17 were no response, course I never received any but did have original Contract which... Read more

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