I called today to get a replacement for a damaged card, nothing more.I first talked to a nice guy that said he would get it taken care of, then he connected me to the Devil.
After being berated for about 5 minutes with a series of questions, I finally interrupted and said; "you know I only need to replace my damaged card..." He told me to hold a minute and came back and told me they were closing my account. I was/am in shock at the stupidity. I have had this card for three years and it has been my primary card, I spent on average 5k a month on this card and never once carried a balance, not once, paid in full monthly, on time! They said it was because my employment had changed, so what!
Do we really wonder why banking is in such crisis?
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- Product or service
- Credit Cards
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- 5 out of 5
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