I have been a cardholder of FIA since 1995. They always tell you when you call how they appreciate that.
Well today I called to get an extension of my limit for an emergency trip. I have never been late with a payment to them and I usually pay 2-3000.00 payments and sometimes even pay the card off monthly. I travel extensively and when the lady said they could not raise my limit I said OK. My credit score is 763.
So after I thought about it a while it just burned me up. I called back only to be on hold for10 minutes. When I finally got a body (Lady) I answered her questions, I then ask for a supervisor. She asked why I told her I was not satisfied with the outcome of my last call.
She just hung up. I could not believe it. So I called back was on hold for 8 more minutes finally got a man names Omar, needless to say at this point I was almost fit to be tied. Omar would not let me speak to a supervisor or even give me another person until I answer his 20 questions.
I finally did, then he puts me on hold for another 14 minutes only to reach a supervisor "Mellissa" that must be one of the peopel that should ot be in a position of any power. Well I then explained to her that I had been an account holder since 1995 and had spent numberous dollars with her company. Went on to explain that I traveled exstensively and sometimes charged my card up 5-10000.00 in one month. She was so non shalant that I thought I was not hearing her right.
I then told her what happened with my earlier call where the lady did not increase my limit. She really just did not care. I then said that I would pay the card off and cut it up. She basically said she did not care and for me to do what I want.
"WOW". At this point I told her thats it, your not going to say anything about appreaciating my businesss or even try to talk me out of cutting my card up. She said "NO". "WOW" I just did not know what to say.
For the record I was not expeting her to give me the limit increase, but I would have at least expected her to appreciate the job she has and try to get me to see not to close the account. However this is probably one of those people who should not have a job, because they do not deserve one. I would hope that if one of their executives sees this complaint that they fire her or at least reduce her to cleaning the rest room as that is the only place she should be working. Certainly not with the public.
She would probably let her mother and father go to bankruptcy before she would help then with a penny. Thanks for listening.