Not resolved

The Shop Safe service is broken again. Clicking on "Shop Safe" generates a "system error" message. The Fia company has known about this bug for at least a week, and has not been able to get it fixed. To make matters worse, Fia recently removed the client version of Shop Safe, so customers have no choice but to use the broken Web version.

This has caused tremendous problems for me, and probably for other customers. A bug like this should have been fixed immediately.

My advice for anyone considering getting a Fia credit card: Find a different credit card that provides virtual card numbers.

Review about: Broken Service.

Review #541408 is a subjective opinion of a user.

Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with FIA Card Service?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Boston, Massachusetts, United States #899452

Appears to be back in service. We'll see for how long

Los Altos, California, United States #899443

As of this evening, it's working for me again!


I have the same problem.Called and in summary they said they knew about the problem, but no information on whether it's being worked on or an idea as to when it may be fixed.

As far as I can tell, the only fix is to get another credit card from a different company (City, or Bank of America). My FIA card is through Bank of America but apparently someone noted above that the Bank of America site works OK for shopsafe numbers. What really frosted me is they told me this is a free service.

They get a % of $ from all my purchases, which, in turn, raises the price of the items I purchase, so I indeed DO pay for it!Free, as if they are loosing $ on my purchases.


I am having the same issue.I have been repeatedly getting 'system error' when it hits 32% of loading the shop safe system for the past few days.

I normally use this program regularly and this is concerning.There is also no way to contact anyone specifically about the shop safe program!!!


Still broken for FIA card on 10/28.Tech rep I reported it too acted like she'd never heard of it, and said she'd "turn in a ticket" and they'd get back to me in 5 days.

I didn't realize this is a recurring problem.Thanks.


Google search revealed that others, including BOA customers, have been having the same problem.Their tech support is referring to it as the "32% problem" since the graphic loads until 32% is displayed at which point the "System Error" message is displayed.

I have the problem on a machine running Win 8.1 and another running Win 7, both with latest version of IE.

Have tried disabling virus and firewall, no joy.I reported the problem to tech support more than a week ago.

It's been "broken" for weeks!

to SandyP Farmington, New York, United States #939397

Customer service told me the same thing back in November.It's now february and the problem persists.

This has been happening for months.Pathetic.


It's broken for my FIA credit card, but it works fine for my Bank of America credit card ...


Same problem.Rep told me that the ETA for a fix was November.


Love the benefits of the card.What other reasonable cards

have virtual card numbers?

You May Also Like

CareCredit has misleading late payments even within the interest default window Carecredit "CareCredit has a current balance of $1021 I borrowed $759 total I made a payment of $140 Balance should be $619 The customer service representatives will not work with consumers...." Read more Rushcard Prepaid Card Review from Saint Paul, Minnesota Rushcard "On July 08, 2016, I went and withdrew 40.00 from my rushcard in Ducanville TX, after that I went to get a haircut in Lancaster TX, after that I went..." Read more AskOption - Ask Option Binary Option Broker AskOption "“Ask Option Binary Option Broker at askoption.com will not let me withdraw my own money. Here is my current balance as of 01/16/17 Total pending withdrawals amount: $11,727.00 Amount available..." Read more Netspend - Transactions posted to merchant didn't come out of account balance Netspend "What can I do to get the help that I need I made a transaction with the checking account side of my netspend card 5/18 for 60$ on 5/25 it..." Read more Atompark Software - Great Customer Support Atompark Software "Not just ones or twice, I have been in touch with Atompark live chat so many times, not just for fresh purchases and discounts, but also for many technical issues,..." Read more Sam Edelman - Who would think these were so cheaply made? Sam Edelman "I have worn these a few times and they were comfortable. I took them on vacation and wore them with Neutrogena sunscreen on my legs and feet. Yikes was I..." Read more Ezbuy - Faulty item - collect, return and collect??? Ezbuy "Ezbuy delivered a spoiled drawer. Firstly, its bulky - yes i chose self collection to save on cost. Being asked to BRING BACK to the warehouse / collection point. Hello?..." Read more El Pollo Loco - Rotten lettuce in salad. El Pollo Loco "Time and time again the el pollo chicken location on north Durango in Las Vegas Nevada, never fails to disappoint. From old dried up chicken to this side salad with..." Read more