Rewards are good but the customer service is not Amex direct and most of the operators are clueless. Tried to access the cash advance option and spent 3 hours on the phone with no resolution.
Very few banks will process the card and those that Amex said would do it could not get it to work. Their suggestion was to goto a casino as they process these advances .....wtf. None of their operators could provide a list of banks in my town that would process this.
They were searching on Google. You would think they would have that info internally.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with FIA Card Service. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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