Bill got misplaced.Payment not made on time.
Card frozen without notice. They had my e-mail, I had account for several years with always on-time payment history, usually in full. I had outstanding less than 10% of available balance . Called and was told that this is what they do to anyone who is late in making a payment.
They can send out sales pitches and survey's online using my e-mail and can't give me a notice that they are freezing the account because 1 payment is late?Took 3 calls to reach a supervisor( I know probably just someone at the next desk)