Sausalito, California
1 comment

Our card was getting declined with no reason. The FIA Card Services web site showed that my account was block because of questionable activity. So I tried to call them. And tried. And Tried. over the last three days, I've made six phone calls staying on hold without being able to talk to a human being for an average of 30 minutes per call. I don't think they actually have any people working there.

Fidelity always provides great customer services. But FIA card services provides really poor service. Part of the problem may be faulty fraud detection software.

In two words - terrible customer service.

Review about: Credit Card.

Review #598948 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Anonymous
#1149025

Yes I am having the same problem now. It is as if they got hacked and now hiding it by not answering calls about why the cards are not working

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